Winning ways of our Unsung Heroes
Going the extra mile to help motorists is not often recognised.
But three members of Foray Motor Group staff have found themselves on the shortlist of the inaugural Unsung Heroes awards compiled by Motor Trader magazine and two have gone on to win top place for their sector.
Service advisors Jo Hill from Trowbridge Ford and Rob Hook, of Edwards Ford in Salisbury, were on the shortlist, with Jo going on to take the award.
Mark Irish, of Bridgwater Ford, topped the category for workshop technicians. The award judges said: "We are confident the overall winners in each category are delivering the highest possible level of professionalism and we are delighted to shine the spotlight on Motor Trader's first cohort of Unsung Heroes."
Chris Yoxon, Foray Motor Group managing director, said that too often people were ready to overlook the dedication beyond the levels of normal service that so many staff were willing to give.
"It was hard choosing three people to put forward and I'm sure Foray Group could have overwhelmed the awards process with someone from every one of our 10 dealerships," he explained.
"But for two of the three we named to beat every entry from across the country shows the exceptional staff we and our customers are lucky to have at Foray Motor Group.
"Many motorists believe you only get real service from small repair workshops but these awards prove otherwise.
"Not only do we have dedicated staff willing to address problems but we also have a fantastic parts delivery system, probably the most advanced in the UK and serving customers across the world, as well as access to all the Ford technical support that modern cars sometimes need.
"It's an unbeatable combination."