Reliability Tops Most-Desired List for Commercial Van Buyers
GE Capital is among the exhibitors at the 2013 CV Show, and of great interest to attendees is the result of a research study conducted by the company’s Fleet Services Division. The report points to reliability as the top issue on fleet buyers’ minds, with fuel consumption coming in second and payload size coming in third.
The study, which is contained within GE Capital’s quarterly publication Company Van Trends, is the result of a poll that asked fleet buyers from over 250 different companies that include light commercial vehicles in their fleet to rank what their top priorities are when choosing vehicles for their company’s commercial purposes. The specific question asked was, “When making your next LCV purchase, what are the key considerations?”
Interestingly, the issue of what a vehicle’s residual value would be ranked last among the professionals asked; this is a clear indication that the company value the vehicle’s actual usability much more than its residual value once it has provided its required purpose. The fleet managers are much more concerned about whether they can count on the vehicles getting the job done, which is key to sustaining a company’s reputation for customer service, as well as for overall productivity. It also points to the fact that because fleet vehicles are providing good serviceability and are generally more reliable, companies are holding on to them longer, making their resale value of less concern.
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