Foray wins top fleet satisfaction award
Company car drivers have voted Foray Motor Group as the best fleet dealer group for new vehicle sales in 2016.
It is the second year in succession that Foray has topped the category in the Experteye awards for providing the best service to fleet drivers in the ordering and delivery of vehicles.
The data was drawn from Touchpoint, Experteye’s driver satisfaction survey which requests driver feedback after key events such as vehicle delivery, servicing, tyre replacement, windscreen and glass repair and replacement, vehicle breakdown, use of pool vehicles, and when a driver suffers an accident.
The driver data is not only important to motor manufacturers and dealerships but also acts as a vital tool for contract hire and fleet management providers to measure and manage their service levels, and that of their supplier network.
The Experteye awards cover nine different fleet and automotive award categories in total. Foray Motor Group won its accolade based on feedback from 40,000 drivers of leased vehicles during 2015, making this a truly objective reflection of driver attitude.
“I’m delighted to see Foray Motor Group win this award once again,” said Rick Yarrow, managing director of Experteye. “This category is based purely on direct driver feedback taken immediately after delivery of their new vehicle, making it a very tough one to win.
“This is when the service experience is fresh in their minds. All results are based on independent feedback we receive from company car drivers, making Foray deserved winners of the best fleet dealer group for new vehicle sales for 2016.”
Elwyn Pritchard, Foray’s corporate and business director, said, “To win the award once was an incredible achievement, but to receive it for the second year in succession is a fantastic reward for my team and all the work they put into serving our fleet customers.
“I’ve known for a long time how good our team is, and I’m delighted that our customers consistently feel the same.”