New scheme takes the crunch out of crash repairs

A new Accident Management programme which will help customers organise repairs through Foray Motor Group's Accident Repair Centres has been introduced.

Launching this month, Ford Accident Management will be provided free-of-charge for all new and used Ford vehicle owners in the UK, regardless of their insurance company, and the Accident Repair Centres operated by Andover Ford, Edwards Ford in Salisbury, and Yeovil Ford are participating in the scheme.

Ford owners contacting the Accident Management hotline on 01489 794208 will have repairs carried out at their nearest Ford Accident Repair Centre using genuine Ford parts fitted by Ford-trained technicians using Ford repair methods. Eligible customers will also have use of a Ford courtesy car.

The new programme has just gone live and sees Innovation Group handle calls to Ford's Accident Management helpline. Advisors will deliver an improved service for Ford's customers as a result of swifter communications between insurers and the company's repair network.

Dave Clarke, Accident Repair Centre manager for the Foray Group, says he is enthusiastic about the new service because it was important that Ford cars should be repaired after a collision by those who know them best.

"This is a fresh approach to accident management which will benefit our customers who may otherwise have been directed to a non-Ford repair centre. They can be certain their car will be returned to them in perfect condition and with all the correct parts in place."