A. Ford Essential Terms & Conditions
1. Eligibility
1.1 Ford Essential servicing and repairs are available at participating Ford Dealers for retail customers only. 1.2 Eligible vehicles: Ford passenger cars and commercial vehicles with up to and including 2.5L engines are eligible. All RS models and LPG derivatives are excluded.
2. Pricing 2.1 All published prices are recommended retail prices and include parts, labour and VAT (at 20%). 2.2 All Ford Essential servicing and repairs qualify for a local price match guarantee as follows: (i) If the price of any like-for-like job is lower than that of the Dealer’s listed prices or the recommended retail prices within a 5-mile radius of the relevant participating Ford Dealer, the price will be matched. (ii) An alternative quotation must be provided by the customer either before the work has been undertaken by the Ford Dealer or within 14 days of the repair being carried out. (iii) The lower price will be matched, providing the customer can produce a written quotation for an identical job, including genuine Ford-supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5-mile radius of the Ford Dealer. (iv) In all cases, the participating Ford Dealer reserves the right to check and validate the qualifying quotation and to refuse any claims under these conditions which they reasonably believe do not meet the eligibility conditions.
3. Ford Warranty 3.1 Before booking a service, Ford recommends that you confirm what the Warranty Period is for your vehicle. This will help you determine the most suitable servicing option for your vehicle. What is the Warranty Period? The Warranty Period is the maximum length of time that your Ford Warranty can remain valid for on your vehicle. The Warranty Period will differ depending on a number of factors, including (i) the type of vehicle and (ii) whether your vehicle benefits from a Ford Base Warranty only or also a Ford Protect New Extended Warranty. Where do I find the Warranty Period for my vehicle? (i) If your vehicle benefits from a Ford Base Warranty only: The Warranty Period is set out in your vehicle’s Service Portfolio or Ford Digital Service Record (DSR). (ii) If your vehicle also benefits from a Ford Protect New Extended Warranty: The Warranty Period is set out in the paperwork for your vehicle’s Ford Protect New Extended Warranty. 3.2. Please note that your Ford Warranty may become invalid if you fail to service and maintain the vehicle in accordance with Ford’s maintenance scheduled and service instructions (the “Service Criteria”). The Service Criteria is set out in your vehicle’s Service Portfolio or Ford Digital Service Record (DSR). 3.3 Please note that an Essential Service is designed for vehicles that are outside of their Warranty Period. This is because an Essential Servicing does not fulfil the Service Criteria for Warranty purposes. 3.4 If your vehicle is within its Warranty Period and you would like the Ford Warranty to remain effective, the vehicle must be serviced in line with Ford’s Service Criteria. A Ford Essential Service would not be suitable in these circumstances. If you have any questions about this, you can either speak to your Ford Dealer or contact the Ford Warranty Helpdesk (see their contact details in paragraph 3.6 below). 3.5 Ford recommendations for servicing are based on Ford Scheduled Servicing intervals applicable to individual vehicles’ time in service and mileage as detailed in the Ford Service Portfolio. The precise content of each service varies dependant on model and vehicle specification. 3.6 If you have any questions about the Ford Warranty, please contact the Warranty Helpdesk on 01277 251 525 or email warranty@ford.com
B. Essential Repair exclusions General Exclusions:
*All Ford and Motorcraft brake parts are developed and tested in compliance with the strictest of Ford specifications and are specifically designed for Ford models. They also have proven longevity owing to high temperature resistance, offering optimum comfort, even with high loads.
For the warranty to remain effective the vehicle must be serviced in line with Ford recommendations and have the details recorded in the service portfolio or Ford Digital Service Record (DSR)
If the vehicle is not serviced in line with Ford recommendations the warranty on parts damaged as a result of failure to have the vehicle serviced will be invalidated.
Ford recommendations for servicing are based on Ford Scheduled Servicing intervals applicable to individual vehicles' time in service and mileage as detailed in the Ford Service portfolio:
- The precise content of each service varies for different model based on the following combination of vehicle specification:
- Vehicle type; model year; engine type; capacity; transmission
Ford Essential servicing may not meet the requirements of your manufacturer's warranty - we recommend you opt for scheduled servicing while in warranty.
Vehicle specific check sheets are available at www.etis.ford.com/fordservice
Ford Accident Management is provided on behalf of Ford Motor Company Limited by Motorcare Services Limited. Company Registration No - 2657470 Registered in England and Wales. Registered Office: Yarmouth House, 1300 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AE. Motorcare Services Limited is an appointed representative of Nobilas UK Limited and Nobilas UK Limited has accepted responsibility for the provision of any Regulated Activity, as defined in section 22 of the Financial Services and Markets Act 2000, which Motorcare Services Limited may carry out from time to time.
Ford Motor Company Limited and your participating Dealer reserve the right to change, amend or withdraw the whole or part of this offer at any time.
Terms and conditions. The subscription fee covers a 12 month period from date of purchase. The expiry date is written on the back of the card. We reserve the right to change the yearly subscription fee and will inform you prior to renewal. All individual offers/promotions are subject to change without prior notice. 4 family membership – up to 4 vehicles at the same address. FREE home start – available within 10 mile radius of any Foray Motor Group (FMG) dealership. FREE breakdown recovery – available within a 25 mile radius of any FMG dealership. Subject to the completion of any required repair by FMG Ltd. FREE collection and delivery – within a 12 mile radius of any FMG dealership. 10% discount off all parts and servicing (Stock items only) and Ford scheduled servicing. Offer excludes Ford Essential Service /value servicing. Courtesy cars are subject to availability. FREE car wash – as part of a routine service (excludes commercial vehicles). Fluid top-ups exclude fuel, DPF fluid and transmission fluid - up to 1 litre only.
