Service - Terms & Conditions

Motorcraft

Motorcraft Ts & Cs

Ford Motorcraft servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles, with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded. 

All Ford Motorcraft servicing, MOT, tyres and repairs qualify for a local price match guarantee. If the price of any like-for-like job is lower than that of the Dealer’s listed prices or the recommended retail prices within a 5 mile radius of the relevant participating Ford Dealer, the price will be matched. An alternative quotation must be provided by the customer either before the work has been undertaken by the Ford Dealer or within 14 days of the repair being carried out. The lower price will be matched, providing the customer can produce a written quotation for an identical job, including Ford approved supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5-mile radius of the Ford Dealer. In all cases, the participating Ford Dealer reserves the right to check and validate the qualifying quotation and to refuse any claims under these conditions which they reasonably believe do not meet the eligibility conditions.

Warranty terms and conditions

For the warranty to remain effective the vehicle must be serviced in line with Ford recommendations and have the details recorded in the service portfolio or Ford Digital Service Record (DSR)

If the vehicle is not serviced in line with Ford recommendations the warranty on parts damaged as a result of failure to have the vehicle serviced will be invalidated.

Ford recommendations for servicing are based on Ford Scheduled Servicing intervals applicable to individual vehicles' time in service and mileage as detailed in the Ford Service portfolio: 

- The precise content of each service varies for different model based on the following combination of vehicle specification:

  - Vehicle type; model year; engine type; capacity; transmission

Motorcraft servicing will not meet the requirements of your manufacturer's warranty - we recommend you opt for scheduled servicing while in warranty.

Vehicle specific check sheets are available at www.etis.ford.com/fordservice 

Ford Accident Management

Ford Accident Management is provided on behalf of Ford Motor Company Limited by Motorcare Services Limited. Company Registration No - 2657470 Registered in England and Wales. Registered Office: Yarmouth House, 1300 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AE. Motorcare Services Limited is an appointed representative of Nobilas UK Limited and Nobilas UK Limited has accepted responsibility for the provision of any Regulated Activity, as defined in section 22 of the Financial Services and Markets Act 2000, which Motorcare Services Limited may carry out from time to time.

Ford Motor Company Limited and your participating Dealer reserve the right to change, amend or withdraw the whole or part of this offer at any time.

 

Advantage Card 

Terms and conditions. The subscription  fee covers  a 12 month period  from date  of  purchase.  The  expiry date is written on the  back  of  the  card. We reserve  the  right  to  change the yearly  subscription  fee and will inform  you  prior  to  renewal.  All  individual  offers/promotions  are  subject  to  change  without  prior  notice. 4 family  membership  –  up  to  4  vehicles  at  the  same  address.  FREE   home  start  –  available within 10 mile radius of any  Foray Motor Group (FMG) dealership.  FREE  breakdown  recovery  –  available within a 25 mile radius of any FMG dealership. Subject to the completion of any required repair by FMG Ltd. FREE collection and delivery – within a 12 mile  radius of any  FMG  dealership. 10%  discount  off  all  parts  and servicing  (Stock items only)  and  Ford  scheduled  servicing.  Offer  excludes  Motorcraft /value servicing.  Courtesy cars  are subject  to availability. FREE car  wash – as part of a routine service (excludes commercial vehicles). Fluid top-ups exclude fuel, DPF fluid and transmission fluid - up to 1 litre only. Foray Extended Warranty – up to 8 years or until vehicle exceeds 100,000 miles,  excludes  any  items  advised  but  declined  on  previous  services.  Warranty  applies  to  Ford  cars  only  and  excludes   commercial  vehicles.  Only  the  first  vehicle selected  is  covered  by  extended  warranty.  Please  check  that  this vehicle is eligible prior to application. Vehicle  must  have  a  health  check  carried out to activate policy if a health check hasn’t been carried out within 1 month or 500 miles of start date. KEY TERMS – Annual servicing and repairs of the vehicle during the life  of  the  policy  must  be  carried  out  at  a  Foray  Motor  Group  dealership,  annual  purchase  of  an Advantage Card is required, all Foray Extended Warranty work during the life of the policy must  be  carried out at a Foray Motor Group dealership, failure to do so will invalidate the policy. Please see Foray Extended Warranty  for  details  of  cover  and  full  terms  &  conditions. A valid Advantage  Card  must  be  produced  before purchase/repair to receive benefits.

Ford cars only. Cover includes vehicles up to 8 years old and 100,000 miles at point of policy date

Foray extended warranty covers the mechanical failure of the following component areas:

ABS (Anti lock braking system), Alarm systems (Factory Fitted), Air conditioning, Braking system, Catalytic converter (up to 60,000 miles), central locking, clutch (excludes wear and tear), cooling systems, cruise control, differential and driveline, engine, fuel systems, gearbox (manual), heating systems, ignition systems, prop shaft, sensors, steering, suspension, turbo, wheel bearings. There will be no consideration of consequential losses.

Cover for both Parts and Labour for wear and tear is excluded.

Warranty cover is provided from the inception date for 12 months.

 

Key Terms

  • Servicing work must be carried out during the life of the policy as per manufacturer’s schedule and must be carried out at a Foray Motor Group dealership, failure to do so will invalidate the policy.
  • All warranty work during the life of the policy must be carried out at a Foray Motor Group dealership, failure to do so will invalidate the policy.
  • Annual purchase of an Advantage Card is required.