Service - Terms & Conditions

Essential Service Ts & Cs

Ford Essential servicing, MOT, tyres and repairs are available at participating Ford Dealers for Ford passenger cars and commercial vehicles, with up to and including 2.5L engines and are applicable to retail customers only. All published prices are recommended retail prices and include parts, labour and VAT. RS models and LPG derivatives are excluded. 

All Ford Essential Servicing, MOT, tyres and repairs qualify for a local price match guarantee. If the price of any like-for-like job is lower than that of the Dealer’s listed prices or the recommended retail prices within a 5 mile radius of the relevant participating Ford Dealer, the price will be matched. An alternative quotation must be provided by the customer either before the work has been undertaken by the Ford Dealer or within 14 days of the repair being carried out. The lower price will be matched, providing the customer can produce a written quotation for an identical job, including Ford approved supplied parts, from a repairer who is subscribed to the Motor Industry Code of Practice, within a 5-mile radius of the Ford Dealer. In all cases, the participating Ford Dealer reserves the right to check and validate the qualifying quotation and to refuse any claims under these conditions which they reasonably believe do not meet the eligibility conditions.

Warranty terms and conditions

For the warranty to remain effective the vehicle must be serviced in line with Ford recommendations and have the details recorded in the service portfolio or Ford Digital Service Record (DSR)

If the vehicle is not serviced in line with Ford recommendations the warranty on parts damaged as a result of failure to have the vehicle serviced will be invalidated.

Ford recommendations for servicing are based on Ford Scheduled Servicing intervals applicable to individual vehicles' time in service and mileage as detailed in the Ford Service portfolio: 

- The precise content of each service varies for different model based on the following combination of vehicle specification:

  - Vehicle type; model year; engine type; capacity; transmission

Ford Essential servicing may not meet the requirements of your manufacturer's warranty - we recommend you opt for scheduled servicing while in warranty.

Vehicle specific check sheets are available at www.etis.ford.com/fordservice 

Ford Accident Management

Ford Accident Management is provided on behalf of Ford Motor Company Limited by Motorcare Services Limited. Company Registration No - 2657470 Registered in England and Wales. Registered Office: Yarmouth House, 1300 Parkway, Solent Business Park, Whiteley, Hampshire, PO15 7AE. Motorcare Services Limited is an appointed representative of Nobilas UK Limited and Nobilas UK Limited has accepted responsibility for the provision of any Regulated Activity, as defined in section 22 of the Financial Services and Markets Act 2000, which Motorcare Services Limited may carry out from time to time.

Ford Motor Company Limited and your participating Dealer reserve the right to change, amend or withdraw the whole or part of this offer at any time.

 

Advantage Card 

Terms and conditions. The subscription  fee covers  a 12 month period  from date  of  purchase.  The  expiry date is written on the  back  of  the  card. We reserve  the  right  to  change the yearly  subscription  fee and will inform  you  prior  to  renewal.  All  individual  offers/promotions  are  subject  to  change  without  prior  notice. 4 family  membership  –  up  to  4  vehicles  at  the  same  address.  FREE   home  start  –  available within 10 mile radius of any  Foray Motor Group (FMG) dealership.  FREE  breakdown  recovery  –  available within a 25 mile radius of any FMG dealership. Subject to the completion of any required repair by FMG Ltd. FREE collection and delivery – within a 12 mile  radius of any  FMG  dealership. 10%  discount  off  all  parts  and servicing  (Stock items only)  and  Ford  scheduled  servicing.  Offer  excludes  Ford Essential Service /value servicing.  Courtesy cars  are subject  to availability. FREE car  wash – as part of a routine service (excludes commercial vehicles). Fluid top-ups exclude fuel, DPF fluid and transmission fluid - up to 1 litre only.