Service Key Terms

 

Diagnostic Checklist

I have a problem with my vehicle, what shall I do?

Complete the Right First Time diagnostic checklist and return by e-mail or bring it with you on the day. This will help out trained technicians to diagnose the problem more effectively, saving you time and money.

How long will it take?

We will endeavour to keep you informed; if specialist diagnostic is required or parts need to be delivered the work may take longer than originally anticipated. If you can leave the vehicle with us all day we will have a much better chance of completing complicated diagnostics and repairs in one visit.

Will it be covered by manufacturer’s warranty?

We cannot confirm that any work is covered by the manufacturer’s warranty until it has been inspected and diagnosed by us. Please be prepared to pay for this diagnostic work in the first instance. If the repair is subsequently authorised as a warranty repair you will not be charged. If the repair is declined as warranty by the manufacturer you will be charged at the normal retail rate for the diagnosis and we will quote you on the repair. Diagnostic work is charged at 1 labour hour initially and we will call you to authorise subsequent hours if required. If we are uncertain of work being covered by the manufacturer’s warranty we reserve the right to charge you and apply for a ruling. We will return any payments promptly if and when the manufacturer accepts responsibility.

 

 

Loan Cars

Do I need to bring my license?

We need your Driving License and your National Insurance number.

What if I have points/am banned (or another reason)?

We reserve the right to decline loaning the vehicle.

Is there a collision damage waiver?

£15 inc per day is required before loan. The vehicle will be inspected for damage before and after your loan. You will be charged for any damage that occurred whilst the vehicle is in your care.

Can I use my own private insurance?

Evidence of a fully comprehensive insurance cover note containing the registration, named driver and loan period is required.

What if I’m loaning a Commercial Vehicle?

We regret that we cannot insure commercial vehicles, private insurance is required.

 

 

Collection & Delivery Service

What distance will you collect up to?

We can collect or deliver your car from home or work within a 25 mile radius of our dealership/service centre.

Is my car road-worthy?

Our driver will inspect your vehicle for obvious signs of damage/non-roadworthiness before he takes it away and will ask you to sign for any damage. We reserve the right to refuse collection and delivery due to non-roadworthiness.

How can I check the work my vehicle is booked for?

Our driver will ask you to sign the job sheet to confirm the work required by you. Please read the job sheet carefully and advise the driver of any alterations/additions. We will do our best to assist with any changes to the booking but the duration of the visit may increase as a result of additional work being required. Any additional work that we advise while the vehicle is in our workshop will not be carried out without prior approval from yourself.

When will my vehicle be collected/delivered?

Your vehicle will be collected between 8am and 1pm and will be delivered back to you in the afternoon up to 7pm. We will call you beforehand on each occasion. If you have specific requirements for pick-up or drop-off times, please confirm availability with the service department. We must receive payment in full before delivery.

 

 

Contact with you

Will you need to contact me during the booking?

Please ensure that we are able to make contact with you whilst your car is in with us. We will not carry out additional work without your approval and authorisation which may lead to delays in the car being ready or roadworthy.

Will repairs be carried out on the day?

We receive 2 deliveries of parts during the day so we have the opportunity to carry out additional and remedial work for you if we can agree this work with you in a timely manner.

 

 

Complimentary Visual Health Check

How will I know of any advised/urgent work needed on my vehicle?

We will carry out a 30-point health check on all vehicles that enter our workshop, as we have a duty of care to keep you and other road users safe. This will be carried out shortly after the vehicle enters the workshop by one of our trained technicians and will be at no cost to you. If you do not wish to have a health check performed on your vehicle we will require you to sign a disclaimer on arrival. The health check works on a traffic light system. Any work noted as red (urgent) or amber (advisory) by our technicians, will be priced inclusive of parts, labour and VAT. One of our trained staff will contact you to discuss your needs.

How can I see evidence of repair work necessary for my vehicle?

We can send you images or a video of work required to your e-mail address. You are welcome to inspect the parts before the repair by appointment and we can retain displaced parts for your inspection if required. Please let us know.

Will I be able to take this home with me?

We will provide you with a clear and detailed, written report on the overall condition of your vehicle, which you can take away to store with your vehicle’s service history.

 

 

Payment

How can I pay?

You may pay by cash or card. We do not accept cheques. We do not accept American Express. BACS payments will need to clear before we release the vehicle which may be in excess of 2 working days.

What if I have an account with you?

We must have order numbers for account users and reserve the right to decline work if the account is on stop or we anticipate a concern.

ALL WORK MUST BE PAID FOR IN FULL BEFORE THE VEHICLE IS RELEASED.

 

 

Additional Periodic Maintenance

Are there any other items on my vehicle that require maintenance?

Periodically, some additional items on your vehicle require maintenance in line with the manufacturer’s recommendations. These recommendations are based on safety, convenience and preventative maintenance, saving you time and money. We will discuss these items with you when we contact you after the complimentary health check has been carried out. If you would like to discuss these items beforehand please let your service advisor know.

 

 

Value for Money

What if I’ve found a quote cheaper elsewhere?

We offer unrivalled value for money. We are so confident that we cannot be beaten on price that we offer a local, like-for-like price match guarantee on all service and repairs, including tyres! It’s simple – you produce a valid quote and we’ll match it.

 

Let us know how we’ve done

We want to get it right for you. We know that you have a choice and that’s why we’ll do our very best for you so that you feel completely satisfied before, during and after your visit to us. We’re always working hard to improve our service to you and we really appreciate your feedback. You may receive an e-mail invitation after your visit to score us and we will be disappointed if you don’t feel that you can give a really positive response. Thank you for choosing us to look after you and your vehicle – we look forward to seeing you!

 

 

Anything else?

Call us. We’re here for you and would love to speak to you!